INSTRUCTION①폰케이스, 보조배터리는 주문과 동시에 제작되는 주문 제작 상품으로 단순변심에 의한 반품이 불가합니다.
②제작에 들어가기 전 주문 취소가 가능하며, 신중한 구매바랍니다.
③기종마다 카메라 부분, 버튼 부분을 감안하여 디자인이 조금씩 달라집니다.
④단색케이스 (One color case)의 경우, 인쇄되는 컬러가 자글자글한 텍스쳐(망점이 보이는 현상)가 보일 수 있습니다. 이는 인쇄상 발생되는 텍스쳐로 불량이 아닙니다. 구매 전 신중히 고민해보시고 구매해주세요!
⑤핸드폰케이스의 경우 기종마다 카메라위치, 스피커위치로 인한 2차 가공 흔적 (절단면, 홈 등)이 있으며, 이는 불량이 아닙니다.
⑥미세한 먼지, 점, 스크레치, 케이스 안쪽의 미세한 잉크묻음은 인쇄 공정상 생길 수 있는 부분으로 불량이 아닙니다.
⑦케이스의 굴곡진 부분 (모서리, 버튼쪽)은 필름이 늘어나는 부분이라 약간의 프린트 늘어짐, 번짐이 발생될 수 있습니다.
⑧인쇄 시 기종마다 색상의 차이가 발생될 수 있으며, 모니터에 색상차이가 생길 수 있습니다.
⑨하드케이스는 위아래가 뚫려있는 타입으로 주문 전 참고부탁드립니다.
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.